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Is it time to boycott university ratings?

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Overall 64% of Malaysian universities involved in the QS Stars ratings or QS World Rankings have scores which are too low to be recorded.

Commercial ratings and rankings are primarily designed as a market signal of quality and benchmarking.

They are not official or accredited standards but are marketing collaterals which are expensive and time consuming.

Often they become an end in themselves for marketing courses to students but increasing scepticism among stakeholders is eroding their value as market signals.

Academics are sceptical about ranking and rating methodology and more importantly how it undermines the mission of higher education in favour of targeting commercial indicators.

Employers are sceptical because the rankings and ratings do not measure what they want to see in industry-ready graduates which detracts from the soft-skills and workplace readiness that they value.

From this perspective students as consumers and parents as the people who pay, find it difficult to use the ratings and rankings as a clear guide when choosing the right university or course.

If a universitys ranking falls when its score rises or if a five-star university cannot even get onto the table, what does this say about the market signal?

If employers look for characteristics not measured in the ratings and rankings then what use are they in the labour market?

When a market signal loses its value there are reasons to abandon it and move to other ways of judging quality and value in the product it is trying to sell.

This is not unique for Malaysia, all 52 universities in South Korea withdrew from the QS rankings and many other leading global institutions have abandoned commercial ranking and rating agencies altogether.

QS is not alone. Other commercial ranking companies experience similar issues and some of the Indian institutes of technology and Chinese universities have called for methodology adjustments and withhold information for the Times Higher Education rankings.

The market is pushing Malaysian universities to follow suit but it may be necessary for the government to respond to the concerns of academics, employers, parents and students and call a stop on foreign commercial credentials for Malaysian universities.

 

The views expressed are those of the writer and do not necessarily reflect those of FMT.


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